Here are some FAQ about eyelash extensions…

What are eyelash extensions and how are they applied?

Eyelash extensions are single synthetic/man-made lashes applied directly to the natural lash, close to (but not touching) the lash line with a semi-permanent bonding adhesive. A single extension, or up to 5-7 super fine extensions is applied to a single isolated lash, leaving the eyelashes and eyelids to move freely. They are applied carefully, one by one using specially designed tweezers. The whole process normally takes 1 – 2.5 hours depending on how many lashes are applied and the set type.

How long do eyelash extensions last?

As long as five/six weeks – as the eyelash extension generally lasts until the natural lash falls out in its natural cycle. However, if you wish to maintain them, it is advisable to have infills applied approximately every 2 – 4 weeks (depending on how well you take care of them and your natural lash cycle), as by this stage some would have fallen out as new lashes have grown through. How long your eyelash extensions last depends almost entirely on how you care for them (i.e. by removing makeup correctly, not wearing mascara, not using oily products on your face, and not tugging/pulling at your eyelash extensions). Some clients who take extra good care of their lashes get 4+ weeks before they need infills!

Why do I need infills if they last up to six weeks?

The eyelash extensions fall out with your natural lash cycle – which is 6-8 weeks, so very gradually – just a few here and there as new baby lashes come through. After 2 or 3 weeks you will start seeing little gaps where the old ones have fallen, and new ones are coming through – so at this point it’s a good time to get infills, so your lashes always look nice and full.

How much do eyelash extensions cost?

A standard/basic full set of eyelashes, consisting of around 70-80 lashes per eye costs $140, a more dramatic glam set is $165. Hybrids are from $200, and Russian Volume lashes (we make all our fans ourselves during the application!) are $240 +. It really all depends on the look you are hoping to achieve. For a complete list of our prices, please see our Prices page. Please note that our pricing between our Sydney (Newtown/Parramatta) salons and our Gosford salon differs slightly. 

Why do you have different prices at your Sydney and Gosford salons?

Overheads. Our operating costs are not quite as high on the central coast, so we try to pass this benefit on to our clients. 

Do eyelash extensions damage your natural lashes?
No – we apply eyelash extensions taking special care to ensure that they are all applied individually and correctly to maintain your eyelash health. To ensure the ongoing health of your lashes, we highly recommend that you take the advice of the technician regarding the maximum thickness and length that would be appropriate long-term for your natural lashes.  The eyelash extensions come off when your natural lash falls out, and so long as an appropriate weight extension has been applied, your natural lashes will grow through as normal.Please listen to the technicians’ advice about how long/heavy you should go if you have naturally thin or sparse lashes. Don’t try to remove the eyelash extensions yourself – as this could easily damage your natural lashes, as the adhesive bond is extremely strong.

Sometimes clients choose not to take our advice regarding the lashes and do request extra long and thick lashes be applied to their thin or fine natural lashes. We will advise against this as we cannot guarantee that they will last well if they are too long or heavy for your natural lash to support. We will apply the lashes that you request, within reason. Usually, as a one-off or special occasion wear, extra long or thick lashes will cause no problems at all, but long-term it can weaken your lashes.

But I have a friend who said her lashes were damaged by lash extensions?

Inexperienced technicians or those who rush (beware beauty salons who do not specialize!) are apt to apply lashes that are too heavy/clumped together which can definitely result in damaged lashes. Our aim at Lady Lash is to give you beautiful lashes all the time, with no damage to your natural lashes. We customize the lashes so they are the right weight and thickness, and apply them carefully, one by one, so that your natural lashes remain as healthy as ever!
If you are still concerned, and are a little lash-obsessed (don’t worry, I am!), I recommend using a growth formula that helps strengthen and condition your natural lashes. We stock Max2 plant-based growth serum in our salons, which is a great product and does not cause the extensions to fall off.

Is having eyelash extensions applied painful?

No. I am often asked ‘are eyelash extensions painful?’ and the answer is no – not if applied properly! The eyelash extensions are applied directly to the eyelash, so there is no contact with the skin. It may feel a little unusual the first time, but once you get used to it, it should be so comfortable that you may drift off to sleep! Lady Lash uses high quality relatively fume free glue, which does not burn or sting, unlike cheaper products. People with extremely sensitive eyes or sinus problems may get some watering and slight stinging at the end, but this subsides within seconds.

Will eyelash extensions irritate my eyes?

No – once your eyelash extensions are applied, they will feel just like your normal lashes – you shouldn’t feel any difference. The eyelash extension is bonded to the actual lash, not your eyelid skin, so it feels just like your normal lashes. One extension is applied to each lash individually, so your eyelashes can move freely. You should be careful not to roughly rub your eyes though, as this can damage the extensions could make them a little uncomfortable.

I have had bad extensions applied somewhere else and would like them removed and some new ones put on – is this possible?

In most cases, yes – but if you have had particularly bad extensions done somewhere else (particularly overseas) we cannot absolutely guarantee that we will be able to remove them or apply new ones immediately. It depends on how bad a state your lashes are in. If there is an awful lot of glue and many lashes fused together, it can take some time to remove the extensions gently. If the bad extensions have irritated or infected your eyes/eyelids Lady Lash reserves the right not to perform the procedure, and may refer you to initially seek medical advice.

Are eyelash extensions safe when pregnant?

Generally speaking, eyelash extensions are a safe and non-invasive cosmetic procedure -Lady Lash uses a high-quality, low fume adhesive which is manufactured specifically for cosmetic use near the eye, and the adhesive does not actually ever touch your skin – as the extensions are glued to the eyelash hairs. Allergic reactions to the adhesive are very rare (1 in several thousand) and when they do present, are easily treated. In saying this, we do not recommend that pregnant women who have never had eyelash extensions before, or those who are not current clients of Lady Lash and familiar with our glue, test out the procedure during their pregnancy. We do insist that a patch test is completed at least 1 week prior to the treatment going ahead. The reasons are two-fold – firstly, the lash extension procedure requires you to lay flat on your back for over one hour; a position that is not recommended for  women in the advanced stages of pregnancy. It also requires that you lie quite still – which can be hard if you’re heavily pregnant! Secondly, if you were unlucky enough to have an allergic reaction, as your hormone levels do change and it is very common that you are more susceptible to reaction, your doctor may not be able to give you the required treatment due to your pregnancy, prolonging the reaction. However – if we have been doing your lashes here at Lady Lash and you become pregnant, there’s no problem continuing with the extensions – just let us know so that we can make sure you are comfortable at all times!

I have made a booking to have eyelash extensions put on. Is there anything I need to do beforehand?

The main thing is to have clean eyes and eyelashes, free of makeup – especially mascara. Some mascaras contain oils that can prevent eyelash extensions bonding correctly. Be sure to use an oil-free makeup remover if removing makeup, and don’t use any oil or petroleum based products on or around the eye area for 48 hours prior (such as Vaseline or moisturizers). Do not have your eyelashes permed – it is very difficult for us to apply extensions on lashes which have been permed within the last 2-3 months, as often the extensions will not bond correctly. If you have had a more gentle lash lift which has dropped, that should be ok. 

Can I bring my (small) children to the appointment? 

We highly, highly recommend against it. The environment is serene and quiet, some rooms are shared (although quite private) and it is really not the ideal environment for small children at all. Most importantly, as your eyes must remain closed for the duration of the treatment, and your technician will be focusing on you – there will be no supervision for your children, which could be dangerous! Our insurance does not cover unattended children in the salon, and we would hate for anything to happen – like all beauty salons, there are things like hot wax, chemicals, sharps and dyes that are not good for little people to get their hands on. For safety reasons, unattended small children in the salons are not permitted, and if they are brought in we will probably not be able to continue with the appointment. 

Can I wear eye makeup with my eyelash extensions?

Yes, you can – as long as it is lash safe – which means oil-free and very low in glycol/glycerin. Liquid/pen style as long as oil-free, is ok and we stock some excellent ones in salon. Powder-type eyeshadows are fine. We don’t recommend that you apply mascara to your eyelash extensions, as this can cause them to clump together and may contain oils that weaken the adhesive bond on your eyelash extensions, so they will not last as long. If you are intent on wearing mascara, Lash Lady stocks Max2 Volume Up mascara made specifically for use on eyelash extensions – but we DONT recommend using it on Volume or Hybrid lashes as it closes up the fans and they will just end up looking like classic lashes coated in mascara **heavy mascara usage is not recommended – we may not be able to infill your extensions if there is too much mascara coating the lashes, and may need to apply a new set**

What about removing eye makeup?

You must use an OIL FREE, glycol free, lash-safe makeup remover, as oil based removers will damage the adhesive and could make the eyelash extensions fall off prematurely. Lady Lash stocks a high quality makeup remover that is formulated specifically for eye lash extensions as well as LashGame Foaming Shampoo. You can purchase all of these products in our salons or online here. Please DON’T use micellar water, makeup wipes, baby oil or baby shampoo. 

Can I swim/shower/ get my eyelash extensions wet?

Yes. In fact this is one of the best things about eyelash extensions – you will have pretty eyes ALL the time – when you wake up, straight out of the shower, out of the pool. Just don’t rub them or use detergents or oily soaps and they will last a long time. Try to pat them dry gently. 

Can you be allergic to eyelash extension adhesive?

Like all cosmetic products, there are some individuals who may be allergic to this particular adhesive. Allergic reactions are extremely rare however, and subside normally as soon as the extensions are removed. If you have extreme latex/band-aid allergies, you may be at higher risk of a reaction. If you have had an allergic reaction to any eyelash extensions before (swollen, puffy eyelids and under eye area) we should not have lash extensions again – as it is highly likely you will be allergic again and subsequent reactions can be worse. If you do have an allergic reaction, you must seek medical attention prior to making an appointment to remove the extensions as soon as possible. We cannot give out medical advice, however from our experience some Dr’s will recommend not removing the extensions immediately as this can cause further irritation.

Do you do gift vouchers?

Yes, we have gift vouchers for any amount of treatment cost. You can purchase them from our online shop, or from us at our salons. The vouchers are printed on high quality gloss stock and come in pretty presentation envelopes. They are a perfect gift for that glamorous friend who has everything! If you need a voucher urgently (we all forget birthdays sometimes…oops!) call us on 0420 634 904 and we can arrange an e-voucher for you.

Do I need to make an appointment?

Yes, appointments are generally necessary. Our weekend and evening appointments (between 5 – 7.30pm) are the most popular and can sometimes book out weeks ahead. Please contact us to arrange a time that suits you.

How do I take care of my eyelash extensions so they last longer?

We have a whole separate page dedicated to this topic here. 

There are a few simple steps you can take to make sure you get the most out of your eyelash extensions. At your appointment, we give you an after-care card outlining how to take care of them, the main things to remember are:

  • Do not wet them for an absolute MINIMUM of 24 hours after application/infills so that the adhesive cures properly. This includes: steamy showers, heavy gym sessions, getting them wet in the rain, steam (like spending time in a hot spa or bath) and if it’s a super hot humid day, try to stay out of the heat. After 24 hours, it’s fine to wet them.
  • Use only oil-free products, especially makeup remover
  • Be careful when getting facials, they don’t like steam
  • Do not rub them or pull at them
  • Do not use a mechanical eyelash curler
  • If exposed to chlorine, rinse off gently with fresh water afterwards
  • Gently brush them with your lash-wand (not when wet) 
  • It’s best not to use mascara on them if possible!
  • Cleanse them properly 3-4 times per week – see here for info on how-to!
  • Avoid steam rooms, saunas, and bikram yoga where possible.

Are the materials you use safe and good quality?

Yes – the eyelash extension adhesive we use is almost completely fume free, approved for cosmetic use and safe for your eyes – so no pain and burning! It is also very long lasting. The eyelash extensions used are the highest quality on the market, and are available in all sorts of lengths and thicknesses, customized to suit you! All equipment is thoroughly disinfected before each use.

Can everyone use eyelash extensions?

Almost everybody can use eyelash extensions to increase the appeal and look of their eyes. The difference will be instant – your eyes will look sparkly and refreshed immediately! As the glue is applied directly to the eyelash, and does not touch the skin, there is very rarely any issue with allergic reactions.

Can I wear contact lenses/glasses with my eyelash extensions?

Yes, of course. However you may find it more comfortable to remove contacts before your appointment, or bring your contacts case so you can remove them immediately prior.

Will I look like a drag queen with my eyelash extensions?

No – not unless you are already a drag queen/would especially like to look like a drag queen. Lady Lash will customize your lashes to suit you. You can have just a few at the corners, for some added sparkle to your eyes, a full set for a natural, heavy lashed look, or a glamour set for a more dramatic, made-up effect (ideal for film/theatre/models, or special events like weddings). Lashes come in many different lengths and curl types, to suit a range of looks. We are confident that you will be very pleased with your lovely new lashes!

What if I get eyelash extensions but just don’t like them?

They can be removed using a glue-dissolver if you decide that they are not for you. But we’re sure this won’t be the case! Take a look at our Before and After gallery to see how fabulous they look on people of all ages.

What is the difference between silk, mink and synthetic eyelash extensions?

One of the questions we’re asked here regularly at Lady Lash about eyelash extensions is about the difference between silk, synthetic (also known as ‘acrylic’) and mink eyelash extensions. Having used all three of these materials for years, we’re very familiar with the difference, pros and cons of different kinds, and why you might choose one over the others. Please note, we no longer use the thicker, older style ‘acrylic’ lashes – they are not the best quality to we have phased them out.

Here’s a little rundown on each type, the pros and cons, and who they are most suitable for, to help you choose your next set of lash extensions:

Silk eyelash extensions: All of the lashes we use are man-made fibres (real silk would disintegrate within days) and not hold it’s curl. Silk lashes have a slightly more matte/natural black finish, and the ends are not quite so tapered as faux-mink. We use silk lashes in all of our volume sets because due to their texture, they fan out more than faux-mink. 

Faux-mink lash extensions: At Lady Lash, we’re against animal cruelty, which we why we do not and never will use real mink fur for lash extensions. We use faux-mink lashes, which are man-made fibres, designed to imitate real mink fur. They are very glossy and black in colour and slightly more tapered on the ends. Some say they feel softer than silk but with new developments, we feel you can’t tell the different. 

Flat Lash/Ellipse eyelash extensions: These are a relatively new development, whereby the cross section of the extension is flatter or more oval in shape than traditional eyelash extensions. The benefit is that they provide a thicker, more made up look without any extra weight (each fibre appears wider, though does not actually weigh more than a regular extension). They also last quite well due to their shape. They are not really suited to very natural looks, and are better for those who like a glamourous, darker look. Flat just refers to the cross section of the lash fibre, not the curl. They come in all the same curl types as other lashes. 

Synthetic/Acrylic eyelash extensions: These are made from a polished synthetic material and are the firmest/sturdiest of all. In appearance, they are more obvious looking and harder than the mink or silk, and when applied quite thickly, very dramatic. They hold their curl extremely well due to their firmness, but due to this, don’t last as well on the natural lash. Some people don’t find them as ‘soft’ or ‘natural’ looking than silk or mink eyelash extensions, and the thickest type (normally 0.20mm in width) don’t have quite as good staying power as the silk and definitely not the faux mink or flat lashes. These lashes are often the type used party or weekend lashes, as they are cheap. Due to improvements in lash technology, we phased out this type of extension in 2015.

What about these new 3D Russian Volume Lashes that I have heard whispers about? 
These are absolutely stunning lashes and Lady Lash are amongst a handful of salons across Australia offering this new technique, after receiving completing a masterclass with international lash judge Zsinett Nagy! Basically it involves applying silk or mink eyelash extensions using a slightly different application method, where between 3-7 extremely light-weight extensions are applied in a fanned-out way, to each natural lash, creating intense volume with a soft, fluffy look. Because the fibres used are so incredibly light, they bond very well and last longer than classic eyelash extensions. For more information, please see our recent blog post on our Volume Lashes.

Volume lashes are really wonderful for those with naturally fine or sparse lashes – because you can have a much thicker look without the extra weight. Our highly talented lash stylists hand-make all our volume fans during the application (no premade fans are used in our treatments) – for better retention and a softer feeling.

Please be careful of unqualified operators using flare/cluster lashes and offering this service as ‘volume lashes’. We have seen this recently – flare lashes are not individual eyelash extensions or ‘volume lashes’ and are not meant to be applied using permanent glue. The results are usually disastrous.

I am a man. Can I have eyelash extensions too?

Why of course you can! We actually have many male clients – a surprising amount actually. Some are undercover-lash-lovers, wanting a completely undetectable look that just brightens up their eyes a bit, whilst others wear them loud and proud. Everyone can enjoy eyelash extensions for healthier and more beautiful looking eyes. We customize the eyelash extensions to suit your face and personality, and can do a very subtle set for gentlemen wishing to try out eyelash extensions.


Appointments of two hours or more (including all new volume and hybrid sets) require a deposit of $100 to confirm. This deposit will come off the total price of the appointment on the day. Deposits are transferable up to 24 hours before the appointment. If a cancellation occurs on the day of your appointment, this deposit will be voided and kept by Lady Lash. If you would like to rebook a volume or hybrid set after a late cancellation, a new deposit will be required. Volume and hybrid sets cannot be held for more than a day without a deposit.

If you any more FAQ about eyelash extensions that we have missed or have more questions, please give us a call on 0420 634 904 – our friendly receptionists are always happy to answer any question or concern you might have!